Overproduction

Our computerized production system is the best in the industry but sometimes items get made twice. With literally thousands of components on the floor at any one time, it’s inevitable. Sometimes we deliberately make a second or third article of complicated joinery just in case the first article gets damaged in the latter machining processes.

Recycling

Items such as toughened glass cannot be cut or altered after manufacture but occasionally arrive the wrong size from the glass suppliers. Rather than throw it away we construct joinery (doors plus windows and more) to suit and discount it for the orphanage. We also deliberately buy manufacturing errors from our suppliers at heavily discounted prices and frame them up for the orphanage at unbeatable prices.

Consignments

Builders occasionally go broke leaving us with uncollected orders and sometimes clients order incorrectly resulting in the wrong joinery being manufactured. The orphanage provides a solution to everyone’s problem and the joinery (doors plus windows and more) finds a new home.

Samples & Ex Display Items

Sometimes prototypes are required for larger projects, or new designs are trialed for our growing stock range. When no longer required they go to the orphanage.

Scratches & Dents

Thousands of doors are moved around our workshops every day and occasionally forklift and truck damage occurs. Most items get repaired but may become undersized in the process and are discounted in the orphanage.

Seconds

Some items, for one reason or another, simply don’t pass quality control. They may have slight bows, conspicuous timber flaws or other defects that wouldn’t matter for painted situations or secondary uses. Any important defects are noted on the sale tag.

Stuff Ups

More errors occur with tape measures than any other piece of equipment in the workshop! First quality joinery (doors plus windows and more) made to the wrong size goes straight to the orphanage along with doors rebated incorrectly, glazed wrongly etc.

Grade 1 Material & labour warranty (Six months from time of purchase)
Covers any manufacturing fault and defects as defined by AS2688 If the item is deemed by Woodworkers to have a manufacturing fault, it will be altered, repaired or replaced to the full warranty standard or the full purchase price will be refunded at Woodworkers discretion on return of the item.

Grade 2 Labour warranty (Three months from time of purchase)
Covers for the basic manufacturing of the item if the goods are purchased as a ‘second’ but are suitable for most uses with a little care and effort. It does not cover defects such as , but not limited to, scratches, loose or tight knots, water or other marks, timber splits, cracks, bows, twists, warps, timber colours, timber species types, glass blemishes or generally all other defects that may be difficult to hide. If the item is deemed by Woodworkers to have an assembly rather than raw material fault, Woodworkers at their discretion, undertakes to repair or replace the item to the basic warranty standard or refund the monies on the return of the item.

Grade 3 No Warranty
The item is purchased “as is” and is not covered by warranty.

The applicable warranty level is nominated on the sales docket attached to the item and disclosed on the website listing.

Yes. Our willingness to lower prices will depend on the relative demand for the items in question; how long each item has been in the orphanage, what payment method you propose (credit card fee applies) and the extent of discount already applied to the listed price. If you are purchasing a lot of joinery ($5,000 plus) a bulk discount or hardware discount might apply.