Privacy Statement

The Woodworkers and its affiliate woodworkersxs.com.au recognise that your privacy is very important to you. Providing your personal information is an act of trust that we take very seriously. The Woodworkers will not sell, trade, give or rent any information obtained from you to a third party. The Woodworkers may from time to time amend, update, or change this Statement. You should check this page periodically for changes to this Privacy Statement. We acknowledge that we will collect and store information about you as part of offering services on the Website. In this regard, we will act ethically and as evidence of this commitment, we will take reasonable steps to comply with the following principles in relation to the information you give to us about you.

1. Collection
The Woodworkers collects the personal data that you volunteer on registering for www.woodworkersxs.com.au on our website, or through other forms, or by email.

This information will only be collected by lawful and fair means. In order to purchase from the woodworkersXS website we require some basic information about you. We also allow you to provide additional information on registration and at other times. Only information marked, as ‘required’ during registration is needed to use services on the Website. This information is used for identification purposes and to contact you when necessary.

As you browse the woodworkersXS website we may log the IP address of your computer, session details, and domain name to evaluate which parts of the Website you visit and how long you stay there. We do not link your computer’s IP address with any other information you have submitted to us. While a woodworkersXS user’s session may be tracked, all users remain anonymous when tracked.

IP tracking information is aggregated with tracking data from all site visitors to measure number of visits, average time spent on the Website, pages viewed, and to help diagnose problems with our server.

2. Use and disclosure
WoodworkersXS requires you to provide certain information about yourself in order to provide services to you. We will not rent, sell or exchange information about you to third parties (other than related parties) except where you consent, or except where you would expect the information to be disclosed, or except where we have indicated we may disclose; or except where we are legally obliged to disclose such information.

3. Data quality
WoodworkersXS will take reasonable steps to ensure that information we have about you is accurate, complete and up to date when we collect and use it.

4. Data security
WoodworkersXS will take reasonable steps to ensure that the personal information we hold about you is kept secure at all times.

WoodworkersXS will limit access to your personal information to employees and data processors that need it to carry out the service provided by us except where we inform you otherwise. Our employees and data processors are obliged to respect the confidentiality of clients’ and Website visitors’ personal data. The Woodworkers will reinforce with other employees the policies and practices in relation to safeguarding personal information of clients and visitors, preventing its unauthorised access, use or disclosure, and ensuring its proper handling.

Our Website has policies, rules and measures in place to protect the visitor’s personal data from:

1. Unauthorised access;
2. Improper use;
3. Alteration;
4. Unlawful or accidental destruction; and
5. Accidental loss.

Openness.
WoodworkersXS will be honest and open with you about the type of personal information that is collected about you and the actual use of any such information. By giving out your personal information, or filling in the entry or application form, you have consented to the use of this information in future, for marketing campaigns that The Woodworkers feels you may be interested in.

5. Anonymity
You can access our web site home page and browse the public area of the woodworkersXS Website without disclosing personal information.
WoodworkersXS will, wherever it is lawful and practicable, give you the option of not identifying yourself to us except where it is necessary to use our Website services.

6. Transfer of Data
WoodworkersXS will take reasonable steps to ensure that any information you give us about you will remain subject to the protection given by our Privacy Statement or another statute or binding scheme which is substantially similar to this Privacy Statement.

7. Sensitive information
WoodworkersXS will not collect information that is considered highly personal or highly sensitive about you. For example, information relating to your racial or ethnic origin, religious or philosophical beliefs, sexual orientation or in relation to your health will not be collected by us.

8. Cookies
WoodworkersXS uses cookies to hold session information, improve security during a visitor’s session online, ensure effective advertising tailored to the visitor’s needs, and provide you with your information.
We store the following information in cookies: Your unique user ID.
You can use your browser to disable cookies; woodworkersXS is not liable for any errors which may be encountered with the Website as a result.

9. Coverage and Complaints
If you would like to make a complaint on the basis that you feel your privacy has been breached because we have failed to comply with this Privacy Statement, you should contact us using the following methods:

Postal Address: www.woodworkersxs
PO. Box 206
Moorooka
Qld. 4105

Physical Address: 1095 Ipswich Rd
Moorooka
Qld. 4105
Phone: 07-3848 1383

10. Our Privacy Statement covers:
The Woodworkers Company Pty. Ltd. ACN84 010 877 675 and the woodworkersXS website.

11. Payment Method
Payment can be made using the following Credit Cards : Master Card & Visa Card.

12. Packaging, Transportation & Time-frame
WoodworkersXS products/items are not packaged but are ready for immediate dispatched “as is” from the location shown.

Transportation is the responsibility of the customer, for helpful transport tips, go to www.woodworkersxs.com.au/transportation/

13. Warranty

For information on Woodworkers warranty please go to www.woodworkersxs.com.au/warranty/ . You can do so by clicking on the link or alternatively by copying and pasting the link in the address bar of your web browser.

14. Item Sold Twice
Due to some of the items shown being “one off” and therefore not able to be reproduced and the possibility of such an item being unintentionally sold twice (due to electronic limitations), the first customer (as determined by Woodworkers) will be given preference, the other customer will have their monies refunded ASAP.

15. Item/Product Condition
For information on item/product conditions please go to www.woodworkersxs.com.au/conditions/ . You can do so by clicking on the link or alternatively by copying and pasting the link in the address bar of your web browser.

16. Glass types
For more information on glass types please go to www.woodworkersxs.com.au/glass/ . You can do so by clicking on the link or alternatively by copying and pasting the link in the address bar of your web browser.

17. Returns
Returns will be accepted on the following basis:

• All returns will be approved or rejected at Woodworker’s discretion. Where a photo of the product is available on our Website, Woodworkers is not automatically responsible for accepting returns where there is a customer error or the customer changes their mind.
• A request to return can be made to Woodworkers within 2 working days of receipt of the product. This may be done by direct email contact to sales@woodworkersxs.com.au
• Approved joinery returns will receive a 100% credit to spend on other purchases from the Woodworkers Company, or a 90% credit where a cash refund is required to cover the cost of administration, handling and storage.
• Approved hardware returns will receive a 100% credit to spend on other purchases from the Woodworkers Company, or a 85% credit where a cash refund is required to cover the cost of administration, handling and storage.
• Where Woodworkers is in error, a full credit of the cost of the item after its return by the customer, will be issued at no cost to the customer.
• Customer used products are not returnable for credit – unless they are defective and therefore not usable for technical reasons (as determined by Woodworkers).